Live Call Guidance Powered by AI.
Artificial Intelligence is consistent. Artificial Intelligence is objective. And now Artificial Intelligence can power your sales and customer service reps on 100% of their calls.
- Sales Conversations
- Customer Service
- Quality Assurance
- Technical Support
Learn Balto in 1 Minute
1) Balto understands phone conversations and, in real time, alerts reps with the right things to say at high-impact points in their calls.
2) Balto captures the language and conversation techniques of your best reps and automatically enforces it across your entire team.
3) 59% of phone training is forgotten within one week, and it’s costing your organization serious money. Balto enforces your training in real-time using immediate reinforcement, before the call is lost.
4) 74% of leading organizations list phone training as the single most important activity that front-line managers can perform, yet managers only spend a fraction of the time doing it. With Balto, coaching happens on every call. Period.
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Agents Forget 59% of their training in one week.
And that’s a big problem. It means that most of the time your effort you are putting into your sales or customer service training isn’t translating into results.
Live Call GuidanceTM powered by Balto understands phone conversations and alerts your sales and customer service agents with the right things to say, in real-time, on 100% of their calls. Balto ensures that your training is applied at scale.
Make Your Sales and Customer Service Training Valuable
Automatically track the strengths and weaknesses of each agent’s sales or customer service language and quickly apply language fixes before their next sales training.
Alert Agents In Real-Time
Pick from dozens of alerts and triggers to flag language in any call environment, in real-time.
Stop Non-Compliant Language in its Tracks.
Automatically flag non-compliant language in real-time, so reps can clarify before the conclusion of the call
Enforce Consistency Across Your Team.
Ensure that the same language is used by everyone in your sales and customer service team. Automatically alert sales and customer service agents who deviate from effective language.
Why Do Contact Centers Trust Balto?
Conquer Common Conversation Mistakes
Balto helps your agents avoid common selling mistakes by alerting them when they’re overlooking pain signals or dominating the conversation.
Support Your Agents in Real Time
Balto coaches your agents to recognize objections in real time and deploy objection handling techniques at critical junctures throughout the call.
Make Your Coaching Stick
Balto reinforces strong sales techniques with habit-forming cues backed by today’s most respected sales authors and psychologists.
Customer Results after 30 Days of Use
Increase in Probing Questions Per Call
Increase in Authority Signals Per Call