Live Call Guidance For Contact Centers

In real time, Balto delivers critical information on each call to help contact center agents overcome objections, answer questions, and reduce handle times.
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Why Do Contact Centers Trust Balto?

 

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Conquer Common Selling Mistakes

Balto helps your agents avoid common selling mistakes by alerting them when they’re overlooking pain signals or dominating the conversation.

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Support Your Agents in Real Time

Balto coaches your agents to recognize objections in real time and deploy objection handling techniques at critical junctures throughout the call.

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Make Your Coaching Stick

Balto reinforces strong sales and customer service techniques with habit-forming cues backed by today’s most respected industry authors and psychologists.

Customer Results after 30 Days of Use

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Increase in Probing Questions Per Call

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Increase in Authority Signals Per Call

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Increase In Buyer Interest Per Call

How Does Balto Work?

Balto integrates with your reps’ phone systems to automatically interpret dialogue between the rep and the buyer. With Balto, feedback is instantaneous, delivered the moment it helps reps most. Balto helps reps handle objections, recognize pain signals, qualify the buyer, balance talk time between the rep and the buyer, and more. Now, a manager’s feedback doesn’t come after a call has been lost, but before a call finishes, allowing the rep to fix his or her mistakes before they happen.

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How Does Balto Help Contact Center Agents Win Calls?

In real time, Balto delivers critical information on each call to help agents overcome objections, answer questions, and reduce call times.

Gears of Change

Coaching Doesn’t Stick

  Agents forget 22% of their coaching sessions after one day and up to 59% after one week. Managers don’t have the time to reinforce conversation skills across the entire team.

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Small Mistakes Lose Revenue

 Because your agents only have the chance to engage your buyers in a handful of conversations each day, small mistakes make or break their production.

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Habits Are Tough To Change

Even when your agents know what they should do on a call, executing in the excitement of a live call is hard. What’s stopping your agents from executing perfectly every time?

  Agents Forget 59% of their Coaching Within One Week.

It doesn’t have to be this way.